Opening and managing an answer units account.

• How do I open an account?
  
• How do I buy units? How do I add units to my account ?
  
• I have lost my password, what do I do ?
  
• I have received the message:"This e-mail already exists", what do I do?
  
• How do I change my password ?
  
• What does an answer unit correspond to ?
  

Your order.

• How long does it take to process my order ?
  
• How can I have my answer units reimbursed ?

How do I open an account ?

On the summary page > click on "open an account".
The general conditions and the presentation of the answer units will be displayed.
> Choose the number of answer units or the annual subscription formula (limited to 7000 answer units).

> Choose your means of payment :

• Online order and payment
  Secured SSL payment
  The information given is protected and can only be read by our secured server.
  This information is used solely for the order made and is not saved.

• Non-secured payment
  Certain old versions of browsers do not accept SSL.
  If you order online the processing period will be from 24 to 72 H.

• Ordering by post with a cheque
  When your order and payment is received, we will credit your account with the number of units ordered.
  We will contact you to confirm the opening of your account (by e-mail or fax).
  If you are paying by cheque, please write it out to AKOUN, and sent it to the following address :
  AKOUN
  BP 30052
  95162 MONTMORENCY CEDEX

> Type in your personal details (all this information enables us to identify you and find your account if necessary).

> Give your e-mail address. Your e-mail address enables us to send you your password and serves as an access login.

> Click on the button : open an account

Help summary

If you do not have an account : you must open an account

If you already have an account : you will have to add units.

How do I add units to my account ?

If you have an account and wish to buy more answer units :

> Enter your e-mail then your password in the top left of the screen and then confirm (OK).
> Click then on the "Your account" thumbnail which gives the details of your account.
At the bottom of the page you can find the options to manage your account.
To add units :
> Click on "add units".
You will then only have to indicate the number of units required and your means of payment.

Help summary

Contact us at WEBMASTER@AKOUN.COM giving us the information provided when you opened your account. We will then be able to find the e-mail address and your password quickly :

• Family name
  
• First name (this information is important, since we can have several customers with the same family name)
  
• E-mail address (N.B. you may have changed your e-mail address, you must indicate here the address used when you first became a member)
  
• Postal address
  
• Date you opened your account

Help summary

This message indicates that the e-mail address you have given has already been used.

• If you have already opened an account with this e-mail :
  > Enter your e-mail then your password in the top left of the screen and confirm(OK).
  > Click next on the "Your account" thumbnail which gives details on your account.
  At the bottom of the page you will find the options for managing your account.
  To add units :
  > Click on "add units".
  You will then only have to indicate the number of units required and your means of payment.
  
• If you do not have an account, you will have to give a new e-mail address.

Help summary

> Enter your e-mail then your password in the top left of the screen and confirm(OK).
> Click next on the "Your account" thumbnail which gives details on your account.
> Make the desired modifications and confirm.

Do not forget to click on the "update" button to save the modifications.

Help summary

To obtain a valuation, you use an answer unit; corresponding to scarcely 1 euro centime if you have taken out an annual subscription.
For other information such as biographies, records, partly illegible signatures, please consult the "Your account" section.
The units ordered by unit do not have a use by date.

Help summary

How long does it take to process my order ?

• Ordering units :
  - For online orders with secured SSL payment, the units are immediately credited to your account (on condition that your payment is valid).
  - For online orders with non-secured payment, the processing period is between 24 and 72 H.
  - For orders made by cheque, your account will be credited as soon as the cheque has been paid in.

Help summary

You have a seven day period to ask for a reimbursement of your answer units, on condition that you have not used any unit (for the purchase for which you are asking for reimbursement).
To be reimbursed, please provide us with your complete personal information and the date of your purchase.

Help summary